When you book one of our sites
We can only guarantee a specific site, if you stay minimum 5 days. For a shorter stay, the booking may be moved to another site within the same category. When booking, you must prepay DKK 500 (though, max price of the stay), which is non-refundable by cancellation.
The site is ready from 1 to 6 pm and must be vacated by noon (free earlier check-in and later check-out is often possible in low season, ask the reception). In case of later arrival, we must be contacted on mail info@hedebocamping.dk or phone +4598461449, and we will reserve the site till closing time. Please note, it is not allowed to charge electrical cars due to overload (fine 500 DKK).
When changing your booking of a site
In high season, the stay can be shortened or moved free of charge no later than 14 days before arrival. After this you must pay for the actual length of your stay plus 500 DKK (though, max the price of the original stay). During low season, the stay can be shortened or moved free of charge, but the prepayment is non-refundable.
Terms and conditions online booking
Registration of data
We register your name, address, e-mail and other information given in connection with the booking. Information is not passed on, but the information is kept for min. 5 years. Cookies are needed to make our website work and help us deliver our services. They tell you how to use our website and help us improve your and others' experience of it. Expect us taking pictures and making video of the campsite and our guests which we use on website and social medias. If you do not agree, write an email to info@hedebocamping.dk
Payment
Our prices are written in Danish kroner, including VAT and all taxes unless otherwise stated. Prices indicated in Euro are indicative. Payment is made by using one of the accepted debit cards (Dankort, VISA and VISA electron) as well as the credit cards (Maestro og MasterCard). We kindly remind you that a surcharge is added. If any transfer fee to the bank, this should be paid by customer. When paying by credit or debit card, the registration is made via a secure server, where the information is encrypted before it is sent over the Internet.
Subject to errors in the online price calculation, the prices on our website will always be applicable. It is basically safe to shop online. Read about consumer protection in Denmark on this website...
Complaints
We will email you a confirmation as soon as possible after receiving the booking. If you do not receive your confirmation and you have not received an error message from the system, you can contact us by email or phone. If you have not received the confirmation within 24 hours, please check the spam filter. Always check if the stay is booked correctly.
Complaints about the booking procedure, the actual booking or product (accommodation) must be made within a reasonable time after you have seen the mistake or should have discovered the mistake by looking through your contract. You can complain in writing or orally. One year after receiving the item (accommodation) the right to claim terminates under the Købelovens §83 paragraph. 1, unless otherwise agreed.
When Hedebo Strand Camping receives the complaint about an item (accomodation), it is processed as soon as possible. We decide whether the stay must be refunded, exchanged or a price reduction must be given.
Company information
Hedebo Strand Camping
Frederikshavnsvej 108, 9300 Sæby, Danmark
T +4598461449 | M info@hedebocamping.dk
CVR.: 70243512
Get our terms and conditions sites as pdf here…
